Terms of Service

1. About these terms

These terms govern the services provided by Lewis McKee Consulting Ltd, a limited company registered in England & Wales, company number 15072661, registered office 20 Wenlock Road, London, N1 7GU (“we”, “us”, “our”), to you, the client. They apply alongside any specific service agreement, quote or order we agree with you; where a signed service agreement conflicts with these terms, the service agreement takes precedence.

2. Our services

We provide managed IT and cyber-security services as described on our website and in your service agreement or order. We will provide these with reasonable skill and care. Specific service levels (such as response times) are as set out in your agreed support tier.

3. Fees and payment

Recurring services are billed monthly, per the plan and quantities you have agreed, and are collected automatically by card via our payment processor (Stripe) on the scheduled billing date. One-off and project work is billed as quoted.

We are not currently VAT registered, so no VAT is added — the price shown or quoted is the total you pay. Where we resell third-party licences (for example Microsoft), the price reflects our cost plus our margin. Fees may be reviewed on renewal or with reasonable notice.

4. Term and cancellation

Unless your service agreement states otherwise, managed services have a minimum term of 12 months and then continue on a rolling monthly basis. Either of us may cancel by giving 30 days’ notice in writing to hello@lewismckeeconsulting.com, to take effect at or after the end of the minimum term. On cancellation, access to the relevant service continues until the end of the period you have paid for. See our Refunds & Cancellation policy for how cancellations and any refunds are handled.

5. Your responsibilities

• Give us the access, information and cooperation we reasonably need to deliver the services.
• Keep the account and contact details you provide accurate and up to date.
• Use the services lawfully and not in a way that harms our systems, our other clients, or third parties.
• Maintain any third-party subscriptions or licences that your services depend on, unless we manage those for you.

6. Third-party services

Some services rely on third-party platforms (for example Microsoft, and the underlying software used to deliver monitoring and backup). Your use of those is also subject to the third party’s own terms, and we are not responsible for outages or changes outside our reasonable control.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data, and our total liability in connection with the services is limited to the fees you paid us for the affected service in the 12 months before the claim. We strongly recommend you maintain your own backups and cyber-insurance appropriate to your business.

8. Data protection

We handle personal data in line with our Privacy Policy and applicable UK data protection law.

9. Governing law

These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

10. Changes and contact

We may update these terms from time to time; the “last updated” date above shows when they last changed, and material changes affecting you will be communicated directly. Questions? Email hello@lewismckeeconsulting.com.