Refunds & Cancellation

Recurring (monthly) services

Managed services are billed monthly in advance and collected automatically by card. You can cancel by giving 30 days’ notice in writing to hello@lewismckeeconsulting.com, subject to the minimum term in your service agreement (managed services have a 12-month minimum term unless agreed otherwise).

When you cancel, your service continues until the end of the period you have already paid for, and is not renewed after that. Payments already taken for the current period are not refunded, as the service has been provided for that period.

Part-month / pro-rata charges

Where a service starts partway through a month, we may issue a reduced, pro-rata charge for that first part-month. Pro-rata charges cover services already provided and are not refundable.

One-off and project work

One-off work (for example a certification, review or setup project) is quoted individually. Once the work has started or been delivered it is non-refundable. Any deposit is applied to the total and is non-refundable once work has begun, except where required by law.

How to cancel

Email hello@lewismckeeconsulting.com or raise a ticket in your client portal. We will confirm your cancellation and the date your service ends.

Refunds

If we have charged you in error, or a service was not provided, we will put it right and refund the affected amount. Approved refunds are made to your original payment method via our payment processor (Stripe), normally within 5–10 business days. Beyond that, refunds are at our reasonable discretion.

Your statutory rights

Nothing in this policy affects any rights you have under applicable consumer or business protection law.

Contact

Any questions about cancelling or a refund? Email hello@lewismckeeconsulting.com and we’ll help.